When We Are Closed

During the hours the practice is closed which includes all day Saturday and Sunday, the NHS 111 Wales service is provided.

 

If you need to see a doctor and cannot wait until the surgery is open, please ring the following number: 111.

 

If you ring the practice number which is 02920 353020 you should be given the opportunity to be put straight through to the above mentioned number without redialling.

 

Your call will be answered by a ‘Call Handler’ who will take the details, if it is a life threatening emergency then the call handler will escalate the call to 999.  If it is not an emergency the call handler will log the call in the system so a clinician will call you back.  The clinician will ring the caller back within 20 minutes if its classed as urgent, or within an hour if it’s not. 

 

In a genuine life threatening emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

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