Appointments

Doctor

Monday to Friday

08:00 – 12:30
14:00 – 18:30

Nurse

Monday

08:00 – 12.00 & 1.00 – 6.00

Tuesday

08:00 – 12.00 & 1.00 – 5.00

Wednesday

08:00 – 12.00 & 1.00 – 6.00

Thursday

08:00 – 12.00 & Baby Clinic 1.00 – 3.00

Friday

08:00 – 12.00

Telephone Consultations

Telephone consultations are available every day and are an effective way of ensuring you have access to clinicians without having to attend surgery.  Telephone consultations are appropriate for:

·         Initial telephone triage of medical problems

·         Medication reviews

·         Sickness certification

Our reception team are trained to ask for details of your medical problem to ensure an appointment is made with the appropriate clinician.  Please contact reception to arrange an appointment.

Locum doctors are employed at the practice during busy periods.

Patients may be accompanied to their appointment by a carer and/or advocate and/or assistant.

All patients are entitled to have a CHAPERONE present when an intimate examination or procedure will take place. In appropriate circumstances the CHAPERONE may be a family member or friend or you may prefer a member of staff to be present.

If you would like a chaperone please ask.

Interpreter Services are available here at Cathays Surgery. If you require this service please inform reception so that the service can be arranged for your appointment with the Doctor/Nurse.

Patients may contact the practice and book appointments by telephone.

Cancelling Appointments

If You Cannot Keep Your Appointment

Please consider others and help us to reduce the number of missed appointments by remembering to contact the surgery to cancel an appointment that you no longer require.

Your appointment can be cancelled day or night. When the practice is closed, the telephone system facilitates appointment cancellation.

Your phone call could make a difference and enable someone to access a doctor sooner by putting another patient in your place.

Patient Did Not Attend (DNA) Policy

It is the policy of the practice that if a patient books an appointment and then subsequently does not attend it then they are sent a “Did not attend” text/email/letter informing them that they need to cancel or re-arrange their appointments if they are unable to attend them. Patients who persistently miss appointments will be asked to provide an explanation of their persistent missing of appointments to the practice manager. If a suitable explanation is not received then the patient may be asked to register with a different surgery.

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