(The online booking service is not currently in use) 

Our reception team are trained to ask for details of your medical problem to ensure an appointment is made with the appropriate clinician.

Please contact reception to arrange an appointment on 02920 353020. 

 

GP Appointments

Monday to Friday

Morning surgery: 8 am - 11 am   //   Afternoon surgery: 2 pm - 4.30 pm

 

Nurse Appointments

Monday to Wednesday

Morning surgery: 8 am - 12 noon   //   Afternoon surgery: 1 pm - 5 pm

Thursday

Morning surgery: 8 am - 12 noon   //   Baby Clinic: 1 pm - 3 pm

Friday

Morning surgery: 8 am - 12 noon

 

We are still seeing patients face-to-face whenever needed, but all GP appointments are triaged by telephone first so that we can minimise infection risk in the surgery to those most vulnerable. Our receptionists will ask you for information to help direct you to the most appropriate healthcare professional.

Pre-bookable, routine phone calls can be made the GP of your choice. You will be given an estimated time slot for the GP to call you when you book. Please keep your phone on and be available during this time. Many issues can be dealt with over the phone but the GP may arrange a face to face appointment if needed.

There are a number of telephone GP appointments each day set aside for urgent, on the day problems. Please remember you may not be able to see your usual doctor. Appointments are limited so please only use this service if your problem is truly urgent. If you feel your problem is medically urgent that day, please call before 10.30am to request an urgent appointment for that morning, the receptionists will ask you information which allows the GPs to prioritise the most unwell people and to ensure you get the most appropriate care. You must be available for the GP to review you face to face at the surgery that morning. 

Out of listed surgery hours, the Emergency Duty Doctor will be advised of medically urgent requests by the reception team. The Duty Doctor is usually extremely busy so please only use this service if your problem is genuinely medically urgent and cannot wait until the next surgery.

Home visits should be requested by 11am. Requests for house calls will be assessed by the clinical team. Home visits are only for house bound patients.

 


 

Other helpful information

Please do not attend the surgery unless you have been asked to. If you have been asked to attend the surgery for an appointment, please remember to wear a mask while inside the practice.

Interpreter Services are available during appointments Cathays Surgery. They do not physically work at the practice so we will arrange the 'language line' service to take place during your appointment. If you require this service please inform reception when making your booking so that the service can be arranged for your appointment with the Doctor/Nurse. We will need to book a longer appointment for you, so it is important we are given notice that you require this service.

We cannot provide a translation/interpreter service when speaking to our reception team, so if you have difficulties speaking or understanding English, you may need to ask someone that can speak English to contact us on your behalf. We apologise for any inconvenience this may cause you.

If you are a non-English speaker, please visit https://www.cathayssurgery.co.uk/page1.aspx?p=4&t=2 for information.  

 

Patients can be accompanied to their appointment by a carer, advocate and/or assistant.

All patients are entitled to have a chaperone present when an intimate examination or procedure will take place. In appropriate circumstances the chaperone may be a family member, a friend, or you may prefer a member of staff to be present. If you would like a chaperone please ask.

 

Lateness: Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for a face-to-face appointment, you may be asked to re-book your appointment. This is to ensure we provide the best service possible and so that all patients get a fair opportunity to discuss their problems.

 


 

Help and advice for sending images to the surgery

Sometimes we may ask patients to send in photos to help the doctor's assessment. Please see the PDF below for help and advice if you have been asked to take pictures to sent to the surgery via email.

Patient Guide on Taking Photos with a Smartphone or Tablet

ONLY SEND PHOTOGRAPHS TO US IF YOU HAVE BEEN ASKED TO BY A MEMBER OF STAFF. Any images we are not expecting to receive will be deleted.

 


 

Could you be seen by your local pharmacy?

Do you need to see the doctor today? You can now get FREE NHS ADVICE and FREE TREATMENT for a range of common ailments from our local community pharmacists without having to make an appointment with a GP. The introduction of this service will increase the NHS appointments available to our patients.

Local pharmacies providing this service are listed:

  • Woodville Pharmacy (Woodville Road) are now offering the Choose Pharmacy service Monday – Friday.
  • Crwys Pharmacy (Crwys Road) are now offering the Choose Pharmacy service Monday – Saturday.

For more information see the leaflet linked: https://111.wales.nhs.uk/pdfs/31912_Minor%20Ailments%20Services_Leaflet_English_FINAL%20WEB%2021.17.pdf

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