Comments or Concerns

Making a Comment or Voicing a Concern

Customer service form

We regularly review our services and discuss all events that have not achieved the standard of care that we aim to provide.

We welcome suggestions to improve the services we offer here at Cathays.

If you do have cause for concern, we encourage you to use our concerns procedure. Concerns should be made to Debbie Lovering the Practice Manager. You can do this via the telephone or in writing.

We operate an informal in-house concerns procedure which does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate authority.

This procedure does not affect your right to make a formal concern to the Cardiff Local Health Board if you so wish. It does not affect your right to seek compensation in law.

Your concern will be investigated thoroughly and as speedily as possible. We aim to report back to you within two weeks although in some cases more time may be required.

A concern form is available but if you prefer to set out your concern in your own way, you may. Please do not hesitate to contact Miss Debbie Lovering if you require assistance.

Someone in the practice will then investigate your concern. It is likely that as a first step, the investigator will contact you to ensure that he or she fully understands your concern. The investigator will then interview appropriate members of the practice staff and may inspect relevant documents. The conclusion of the investigation will be to discuss your concern with you in detail.

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