Appointments

During the Covid-19 epidemic, we are conducting all initial appointments over the phone (including requests for blood tests and medication reviews)

If the clinician decides a face-to-face appointment is necessary, they will tell you when to attend the surgery and the door will be opened for you

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Doctor

Monday to Friday

8 am to 11 am
2 pm to 6.30 pm

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Nurse

Monday

8 am to 12 noon & 1 pm to 6 pm

Tuesday

8 am to 12 noon & 1 pm to 5 pm

Wednesday

8 am to 12 noon & 1 pm to 6 pm

Thursday

8 am to 12 noon

Baby Clinic 1 pm to 3 pm

Friday

8 am to 12 noon

 

Telephone Consultations

Telephone consultations are available every day and are an effective way of ensuring you have access to clinicians without having to attend surgery. Telephone consultations are appropriate for:

·         Initial telephone triage of medical problems

·         Medication reviews

·         Sickness certification

Our reception team are trained to ask for details of your medical problem to ensure an appointment is made with the appropriate clinician.  Please contact reception to arrange an appointment.

We offer emergency appointments however we will ask for more information and may advise you to call 999.

We also allow pre-booking of appointments, up to 8 weeks ahead.

Locum doctors are employed at the practice during busy periods.

Patients may be accompanied to their appointment by a carer and/or advocate and/or assistant.

All patients are entitled to have a CHAPERONE present when an intimate examination or procedure will take place. In appropriate circumstances the CHAPERONE may be a family member or friend or you may prefer a member of staff to be present. If you would like a chaperone please ask.

Interpreter Services are available here at Cathays Surgery. If you require this service please inform reception so that the service can be arranged for your appointment with the Doctor/Nurse. We will need to book a longer appointment for you, so it is important we are given notice that you require this service.

Patients can contact the practice and book appointments by telephone.

 

Help and advice for sending images to the surgery

Here you will find help and advice if you have been asked to take pictures to sent to the surgery via email.

ONLY SEND PHOTOGRAPHS TO US IF YOU HAVE BEEN ASKED TO BY A MEMBER OF STAFF. Any images we are not expecting to receive will be deleted.

Patient Guide on Taking Photos with a Smartphone or Tablet

  

My Health Online - Not currently available for booking appointments

A new On-line service is now available. This means that you can register to book appointments on-line and order repeat prescriptions.  To do this you will need to complete a registration form  by calling in to our surgery. To register you will need to present photographic ID (driving licence, passport) to the reception staff at the surgery.

Go to the My Health On Line site for more information www.myhealthonline-inps2.wales.nhs.uk

Click here for the user guide More information on the following document... MHOL user guide

  

Could you be seen by your local pharmacy?

Do you need to see the doctor today? You can now get FREE NHS ADVICE and FREE TREATMENT for a range of common ailments from our local community pharmacists without having to make an appointment with a GP. The introduction of this service will increase the NHS appointments available to our patients.

Local pharmacies providing this service are listed:

  • Woodville Pharmacy (Woodville Road) are now offering the Choose Pharmacy service Monday – Friday.
  • Crwys Pharmacy (Crwys Road) are now offering the Choose Pharmacy service Monday – Saturday.

For more information see the leaflet linked: https://111.wales.nhs.uk/pdfs/31912_Minor%20Ailments%20Services_Leaflet_English_FINAL%20WEB%2021.17.pdf

 

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